Student Information Assistant

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

This is a Fixed Term post until 4th October 2024 working full-time.

This key position is based in the Student Life Directorate. Key functions of Student Information Assistants are;

• Working as a team with the other SIAs in MyUniHub and with other colleagues to deliver a welcoming, positive and supportive front of house operation and to provide support and assistance to the Student Information Officers and MyUniHub Manager as required.
• To deal with all queries in a professional, efficient, sensitive and courteous manner whether they are in person, by telephone or by
• Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
• To deal with all queries confidentially and diplomatically in line with Data Protection  

Candidates should have a sound basic education. Equivalent of 5 GCSEs including minimum of Grade ‘C’ in Maths and  English. They should also have experience of working in a customer focused environment, ideally in a front of house position and extensive experience of administrative work, ideally with student facing experience and within in a busy and pressurised environment.

Candidates should include reference to the values and personal attributes within their applications, in addition to the essential and desirable criteria. The panel will be assessing against all of these skills and attributes.

This role is wholly campus-based, with time-sharing between Singleton and Bay campuses based on a rota.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

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