International @CampusLife

Welcome!

Here at International@CampusLife we help students, and their families, with all sorts of non-academic or non-finance related problems. Our main team remit is to provide services as fully trained immigration specialists. However, we will try and assist with any queries about being an international student in the UK that you might have and which are not covered by any other specialist team at the University. If you do not know which University team may be able to help with your query, please feel free to ask us and we will try and get you to the right person or information as quickly as possible.

We have put together a set of International Students Frequently Asked Questions (FAQs), so please check there first if you are looking for specific information.

You may like to watch the suite of videos below. These will explain all about the International@Campuslife team, and the other CampusLife teams, in more detail.

Social events, trips and activities

As well as running an International Welcome Programme (including several Welcome Days during the main autumn and winter intakes), International@CampusLife run social activities, events, and monthly trips throughout the year. These are open to all Swansea University students, and we actively encourage people to engage with these no matter where in the world they are from. Please have a look at the Welcome Activities and GO! Social sections of our web pages for further information about what's going on. Some activities are designed with families in mind, so if you have your family with you, please look out for those on our CampusLife Events pages and via your student email. We hope very much to welcome you on these soon.

If you would like to help us organise and deliver some of these social activities, you are able to do so whilst working towards gaining valuable employability skills. You do this by becoming an ICL GO! Team member. Information about the GO! Team, as well as other volunteering opportunities, can be found via DISCOVERY Student Volunteering Service and in the Volunteering Opportunities section here. 

Getting the help and advice you need

It is important to International@CampusLife that we are available to support as many students as possible, as quickly as we can. 

We have a very comprehensive website that provides detailed information about a variety of international student issues. To see if you can get the advice you need right now, it is worth checking our International Student FAQs first to see if you find the answer you need there.

If you have a complex query or something you need answered urgently it is best to email us. This is a shared email address that goes to the whole ICL team and is our priority method of answering queries. You will be answered very quickly and we usually answer emails in the order received (though we regularly scan for urgent or emergency communications which need prioritising). Via email, an Adviser will provide the information you need and/or arrange any necessary follow-up sessions direct with you.

The ICL team also run multiple Monday to Friday Quick Queries sessions either via our Live Chat facility or Face to Face Drop-Ins. So, if you have a quick question and the timing fits in around those sessions, you may prefer to pop in and see us or to jump on the Live Chat! 

Please note: Due to the size of the team, the complex nature of a lot of our work and service demand levels, we cannot offer an on-demand telephone or individual appointment service, although an Adviser will arrange a phone call or appointment if they think it is the best way of helping you. We appreciate your understanding that setting clear contact methodologies allows us to help as many students as quickly as possible.

Please do not contact us by multiple methods about the same query - we are a very small team and there are more than 5000 international students (plus applicants) at Swansea University that we need to support. Sending multiple communications about the same thing causes delays in our response to you and your fellow students - we appreciate your support and understanding.

Please see below for more details about the Quick Queries sessions.

Contact International@CampusLife

ICL Quick Queries Sessions

Outside the times and methods below, if you cannot find the information you need in our webpages, please email us so we can support you the best we can. Make sure you include your student number and as much detail as possible in your email (including copies of any visas referred to). This will help us answer you quickly and reduce the amount of back and forth between you and the team. Please rest assured we really are answering emails and dealing with queries as quickly as we can and we very much appreciate your patience.

Live Chat for all Quick Queries 

Live Chat during Autumn is available at set times on: 

• Monday (2pm -3pm), Tuesday (2-3pm), Thursday (2pm -3pm) and Friday (10am - 11am) 
• Please click here to join our Live Chat facility during the above times

Please note that on Monday 2nd December, Thursday 12th December, Monday 23rd December, Thursday 2nd January and Friday 3rd January there will be no live chat available. Please email your queries over to our advisers.

Drop-In Sessions

Our drop-in sessions are for Quick Queries and take place, without the need for appointment.

ICL Immigration and Advisory Quick Query Drop-ins:

The University will be shut from Tuesday 24th December 2024 until Thursday 2nd January 2025 for the Festive Break. Drop in and Live Chat services will resume week commencing 6th January 2025.