Contact Us
If you have a Quick Query, please feel free to contact us via our ICL Live Chat feature - simply click the link and one of our team will be happy to help. If you need advice that cannot be answered quickly, an Adviser may advise you to email us the details or arrange a further meeting or chat with you via alternative means.
Please note: We are currently receiving an extraordinary amount of communications and many students are using Live Chat to 'chase up' or ask the same questions that they have already posed to us via email. This is causing an unnecessary duplication of work which we are keen to avoid in order to ensure everyone is getting a response as quickly as possible and staff are not answering the same queries twice. Please refrain from contacting multiple teams about the same query as this also generates unnecessary communication traffic and makes it harder for staff to answer all queries quickly - we are sure you can appreciate that. Please rest assured we really are answering emails as quickly as we can.
Live Chat for Quick Queries is available at days/times designated below:
Monday 2pm - 3pm
Tuesday 2pm - 3pm
Thursday 2pm - 3pm
Friday 10am - 11am
There is no Live Chat available Friday 29th December - apologies for any inconvenience but please email us as usual.
Please note that on Thursday 12th December, Monday 23rd December, 2nd January and Friday 3rd January there will be no live chat available. Please email your queries over to our advisors.
If offline, please check our International Student FAQs (for the answers to some of the most popular questions we hear) and main International@CampusLife page for any service updates and alternative contact methods.