There are a variety of helpdesk and self-service avenues for you to find help for questions and problems relating to Canvas.
On this page you can find a summary of each mode of support along with links to get the help you need.
Canvas 24/7
There are a variety of services provided by Canvas to assist you with queries relating to the day-to-day usage and features of Canvas. These services are available 24/7, and can either be accessed by clicking on the 'help' icon at the bottom of the global navigation bar in Canvas, or through the links below:
- Live chat with Canvas Support
- Read the Canvas Guides
- Freephone the Canvas Support Hotline: 0808 189 2406
IT Service Desk
For Canvas queries and requests that are specific to our institution, or to report that something pertaining to Canvas is wrong, you can raise an IT Service Desk ticket. Here's an inexhaustive list of queries you might raise on the IT Service Desk:
- Canvas Log-In issues
- Canvas Course enrolment issues
Please Note: If you are experiencing technical difficulties whilst submitting an assignment, you should contact your Faculty Assessment Office in the first instance.
Passport to Canvas
'Passport to Canvas' is a Canvas Course containing everything you need to know about using Canvas in your class(es). The course contains guidance on the core features of Canvas including Navigation, Assignments, Quizzes, Discussions, Grades & Feedback, use of the Student App, and more.
You can access Passport to Canvas from any of your Canvas Courses, or by using the link on your Dashboard.
Passport to Canvas is also available in Welsh, students can self-enrol on the Welsh Passport to Canvas course.