Service Centre

This accessibility statement applies to https://swanseauniversity.service-now.com/sp

The Service Centre has been developed by ServiceNow and is run by Swansea University. We want as many people as possible to be able to use the Service Centre, feel welcome and find the experience rewarding. For example, that means you should be able to:

• Zoom in up to 200% without the text spilling off the screen.
• Skip to main content on the website.
• Use screen readers.
• Adjust text spacing without affecting layout or usability.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible Service Centre is?

Service Centre was developed by ServiceNow, evaluated externally and by our internal specialist, and both certify Service Centre is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The platform has a limited number of non-compliances resulting in it being assessed as partially compliant.

We know some parts of Service Centre aren't as accessible as they should be:

• HTML markup is not used to recognised standard with use of ARIA attributes which may impact screen readers.
• Some browsers and device combinations (chrome on Apple devices) affect keyboard navigation with the navigation menu; this affects all pages.
• The “My favorites” page requires horizontal scrolling on some devices.

Feedback and contact information

If you need information on Service Centre in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact our Transcription Centre:

• Email: braille@swansea.ac.uk
• Twitter: @SUTranscription

How to find the transcription center: Swansea University Transcription Centre - Swansea University

Reporting accessibility problems with Service Centre

We're always looking to improve the accessibility of the Service Centre. If you find any problems not listed on this page or think we're not meeting accessibility requirements:

• Email: ITservicedesk@swansea.ac.uk
• Call us: +44 01792 60(4000)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The university aims to provide professional information and guidance services for disabled students, students with specific needs and/or medical conditions. We can provide support if you would like to visit us or phone us. Please contact the Disability Service:

• Telephone: +44 (0)1792 60 6617
• Email: wellbeingdisability@swansea.ac.uk

Technical information about the website’s accessibility

Swansea University is committed to making all its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Service Centre is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

Swansea University is committed to sustaining a Level AA accessibility. The following information explains any areas of Service Centre that to our knowledge are not conformant and what we're doing to make that happen. The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

The internal audit evaluated sample content within Service Centre and the following criteria were found to be non-compliant:

• WCAG 2.1 success criterion: 1.1.1 Non-text Content - Knowledge base articles: Some images do not use alt descriptions for images that support the instructions within the articles.
• WCAG 2.1 success criterion: 1.4.1 Use of Color - Correct and incorrect inputs are only denoted by color. Form fields use a red asterisk to denote mandatory fields. If a field is completed, the asterisk goes grey.
• WCAG 2.1 success criterion: 4.1.1 Parsing - Non-standard HTML attributes and ARIA: The source was submitted to WS3 validator reported numerous bespoke HTML attributes and ARIA attributes not used correctly.

Disproportionate burden

An assessment has been made considering the size and resources available to the organization, any content judged a disproportionate burden is stated in this section.

• Navigation and accessing information: No issues or not applicable.
• Interactive tools and transactions: No issues or not applicable.
• Interactive tools: No issues or not applicable.

Content that’s not within the scope of the accessibility regulations

An assessment has been made considering the size and resources available to the organization, any content judged out of scope of the regulations is stated in this section.

PDFs and other documents

The site does not use any PDF, PowerPoints or Word documents at this time. Any new PDFs, PowerPoint files or Word documents we publish will strive to meet accessibility standards.

What we’re doing to improve accessibility

We value providing an inclusive platform and will be doing the following:

• Creating governance to support accessibility design and content generation.
• Annually review ServiceNow’s Accessibility VPAT documents.
• Audit the Service Centre to ensure we are not introducing barriers with content or internal development practices.

Preparation of this accessibility statement

This statement was prepared on 17/02/2025. It was last updated on 25/02/25. The website https://swanseauniversity.service-now.com/sp was last reviewed on 17/02/2025. The test was carried out by our internal usability and accessibility specialist.

ServiceNow publishes conformance reports based on the international standard of VPAT, which incorporates WCAG, Revised Section 508, and European Union accessibility standards. ServiceNow have a VPAT document. On review this states it is partially compliant to the WCAG AA criteria. Please note this may be different from what was documented in this report as their report was done in November 2024.