Student Experience & Information Coordinator

About The University

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

About The Role

This is a fixed term role until July 2025 working full time.

The Student Experience and Information Coordinator will work within the Faculty Education and Student Experience Team in partnership with academic staff, to deliver the highest levels of excellence in professional support

The post holder is responsible for ensuring they work in accordance with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate.

This role will suit applicants with a passion for delivering a highly respected information, support and engagement service which makes a real difference to students’ lives throughout their journey at Swansea University within the Faculty.

The service is both reactive to student queries, and proactive to provide information throughout each academic year. Advice needs to be highly accurate so understanding academic rules, guidance and processes is important. Sensitivity, empathy, understanding of differing student needs and strong communication skills and a clear understanding of professional boundaries are essential for this role.

The role may involve gaining/having specialist knowledge of particular programme areas within the Faculty. 

Student Experience and Information colleagues will work closely with colleagues in front of house/reception roles and will be expected to work in front facing student offices and receptions as well as providing support and information online, via email and phone/chat.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

Applications for this role will take the format of a CV submission and cover letter.

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