- Job Number
- SU00648
- Contract Type
- Fixed Term
- Salary
- £23,581 to £25,433 per annum
- Faculty/Directorate
- Student Life
- Location
- Singleton or Bay Campus, Swansea
- Closing Date
- 21 Jan 2025
- Interview Date
- 28 Jan 2025
- Informal Enquiries
- Carly Taylor C.A.Taylor@Swansea.ac.uk
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
MyUniHub is the first point of call for all non-course related enquiries on both Swansea University campuses, providing an excellent front line customer service to ensure that students have the best possible student experience. This role provides an exciting opportunity to be part of this dynamic team providing an excellent level of customer service that is welcoming, supportive and knowledgeable.
The primary aim of the Student Information Assistant is to provide a courteous welcome to MyUniHub and be the first point of contact for a diverse range of students and visitors. To deal with all queries in a professional, efficient, sensitive and courteous manner whether they are in person, by telephone or by email. Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
This role is wholly campus-based, with time-sharing between Singleton and Bay campuses based on a rota.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
We have an under-representation of women and ethnic minority colleagues in academia and would particularly encourage applications from these groups. Appointments will always be made on merit.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.