- Job Number
- SU00490
- Contract Type
- Fixed Term
- Salary
- £22,277 to £22,277 per annum
- Faculty/Directorate
- Marketing, Recruitment & International
- Location
- Singleton Campus, Swansea
- Closing Date
- 28 Aug 2024
- Interview Date
- 12 Sept 2024
- Informal Enquiries
-
- Gethin Jones g.r.jones@swansea.ac.uk
- Sarah Griffin s.griffin@swansea.ac.uk
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is an exciting opportunity for you to become part of the Future Student Experience Team at Swansea University, acting as the first point of contact for prospective students and their influencers, and providing excellent customer service and experience across a range of enquiry channels. The post-holder will play a key role in supporting our Future Students through their applicant journey, from initial enquiry and application through to enrolment and induction.
We are seeking pro-active, dynamic, and friendly team players who are passionate about service excellence and customer focused support within a busy team environment.
As an Enquiries Assistant, you will develop a detailed and up-to-date knowledge of Swansea University, its courses, and programmes, and of admissions processes and supporting systems, enabling personalised and responsive resolutions to a variety of enquiries and themes. You will also support the smooth referral and escalation of more complex enquiries, through effective teamworking with colleagues, managers, and related functions across the University.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.